Privacy Policy
Last updated: July 25, 2026
1. What we collect
Account data (email, name), the business data you enter (branches, prices, FAQs), and your customers' interactions through Kafo: calls and their transcripts, messages, bookings, and caller numbers — to run the service and its caller memory.
2. The pilot — your number, if you ask to join
If you ask to join the pilot, we keep your mobile number or email for one purpose: contacting you when the pilot opens. It is used for nothing else, shared with nobody, and deleted on your request.
3. How we use it
To operate and improve the AI receptionist, to show records and analytics in your business dashboard, and to notify you when something needs you. We do not sell your data or your customers' data to anyone.
4. Processing and providers
Data is stored with a secure cloud database provider, and voice conversations are processed by a voice-technology provider and AI models only as needed to run the service. All providers are contractually bound to protect the data.
5. The voice demo on our website
When you use the voice demo on our website, your microphone audio is sent to our voice-technology provider for processing, and the conversation may be retained under that provider’s terms. The demo is optional and starts only after you grant your browser’s microphone permission.
6. Recordings
Every voice call is processed by our voice-technology provider to run the service, and that provider may retain the audio under its own terms, regardless of your settings. The recording setting in your dashboard controls only whether recordings and transcripts are kept inside your business account for you to listen back to; it does not stop the processing. The spoken notice that the call is recorded is played at the start of every call on your business line and cannot be turned off.
7. Retention and deletion
We keep data while your account is active. When the account closes, business data is deleted or anonymized within a reasonable period, keeping only what the law requires us to keep (such as billing records). To delete your business: email support@kafo.ai from the address on your account with the subject “Delete my business”. The AI receptionist stops answering as soon as we confirm the request, and your business data is deleted or anonymized as described above.
8. Your rights
You can request a copy, correction, or deletion of your data by contacting us. We comply with the Saudi Personal Data Protection Law (PDPL).
9. Security
We enforce strict tenant isolation at the database level, encryption in transit and at rest, and limited access inside the team.
10. Cookies
We use strictly necessary cookies only: the sign-in session cookie that keeps you logged into the dashboard, and a light or dark theme preference stored in your browser. We use no advertising or analytics cookies and load no third-party trackers on this site, which is why you are never asked for cookie consent.
11. Contact
For any privacy request: support@kafo.ai — the service is provided by 7VN Intelligence LLC, Wyoming, USA.