Privacy Policy

Last updated: July 25, 2026

1. What we collect

Account data (email, name), the business data you enter (branches, prices, FAQs), and your customers' interactions through Kafo: calls and their transcripts, messages, bookings, and caller numbers — to run the service and its caller memory.

2. How we use it

To operate and improve the AI receptionist, to show records and analytics in your business dashboard, and to notify you when something needs you. We do not sell your data or your customers' data to anyone.

3. Processing and providers

Data is stored with a secure cloud database provider, and voice conversations are processed by a voice-technology provider and AI models only as needed to run the service. All providers are contractually bound to protect the data.

4. Recordings

If you enable call recording, recordings and transcripts are kept inside your business account, and you can turn recording or its notice off in Settings at any time.

5. Retention and deletion

We keep data while your account is active. When the account closes, business data is deleted or anonymized within a reasonable period, keeping only what the law requires us to keep (such as billing records).

6. Your rights

You can request a copy, correction, or deletion of your data by contacting us. We comply with the Saudi Personal Data Protection Law (PDPL).

7. Security

We enforce strict tenant isolation at the database level, encryption in transit and at rest, and limited access inside the team.

8. Cookies

We use strictly necessary cookies only: the sign-in session cookie that keeps you logged into the dashboard, and a light or dark theme preference stored in your browser. We use no advertising or analytics cookies and load no third-party trackers on this site, which is why you are never asked for cookie consent.

9. Contact

For any privacy request: support@kafo.ai — ALATI Tech LLC, Saudi Arabia.